Shipping policy
Effective Date: June 6, 2026
At Pingequa, we are committed to delivering our innovative modular electronics and accessories to technology enthusiasts worldwide. We offer a streamlined shipping process to ensure your order reaches you quickly and safely.
1. Shipping Rates & Free Shipping
We offer Free Standard Tracked Shipping on qualifying orders:
- United States, United Kingdom & most countries — free on orders of $29.99 USD or more.
- European Union — free on orders of $34.99 USD or more.
Orders below the applicable threshold are charged a small flat standard shipping fee ($3.99 USD; $4.99 USD for the European Union), shown at checkout before payment. Certain remote areas (for example, some French overseas territories) carry a $9.90 USD surcharge, also shown at checkout.
🛡 No hidden fees — the exact shipping cost is always shown before you pay.
2. Order Processing Time
- All orders are professionally handled and dispatched within 1–3 business days.
- Since some of our products include custom-engineered enclosures and specialized modules, this processing time allows us to perform a final quality check before shipment.
- You will receive a notification email with tracking details once your order has been handed over to our carrier.
3. Estimated Delivery Times
We ship directly from our fulfillment center in Dongguan/Shenzhen, China, the global hub for high-tech electronics. This allows us to provide the latest hardware versions with efficient logistics.
| Destination | Estimated Delivery Time |
|---|---|
| United States & Canada | 7–10 Business Days |
| Europe (UK, Germany, France, etc.) | 7–10 Business Days |
| Asia (Japan, Singapore, etc.) | 5–8 Business Days |
| Rest of the World | 10–15 Business Days |
Please note: while we aim for fast delivery to major regions, actual times may vary slightly due to local customs processing or seasonal carrier volume.
4. Order Tracking
A tracking number will be provided in your shipping confirmation email. You can monitor your package's journey through our website or via major global tracking platforms (e.g., 17track.net). Please allow 24–48 hours for the tracking information to update after dispatch.
5. Customs, Duties, and Taxes
🛡 United States, Canada, European Union & United Kingdom — all import duties and taxes included. The price you see at checkout is the final price. We ship to these regions on a Delivered Duty Paid (DDP) basis, so there is nothing further to pay on delivery.
For other destinations, orders are normally shipped duty-paid as well. A small number of countries may still assess local import charges depending on their own customs procedures. If that happens with your order, contact us and we will help you sort it out.
Questions about duties or taxes for your country? Contact us at support@pingequa.com before ordering.
6. Shipping Address Accuracy
It is the customer's responsibility to provide a correct and complete shipping address. To maintain our 1–3 business day dispatch goal, we process orders quickly. Please contact us immediately at support@pingequa.com if you need to correct your address before the item is shipped.