Shipping policy

Effective Date: March 23, 2026

At Pingequa, we are committed to delivering our innovative modular electronics and smart home accessories to technology enthusiasts worldwide. We offer a streamlined shipping process to ensure your order reaches you quickly and safely.

1. Free Worldwide Shipping

We are pleased to offer Free Standard Shipping on all orders, regardless of the destination or order value. There are no hidden shipping fees at checkout.

2. Order Processing Time

  • All orders are professionally handled and dispatched within 1-3 business days.

  • Since some of our products include custom-engineered enclosures and specialized modules, this processing time allows us to perform a final quality check before shipment.

  • You will receive a notification email with tracking details once your order has been handed over to our carrier.

3. Estimated Delivery Times

We ship directly from our fulfillment center in Dongguan/Shenzhen, China, the global hub for high-tech electronics. This allows us to provide the latest hardware versions with efficient logistics.

Destination Estimated Delivery Time
United States & Canada 7 - 10 Business Days
Europe (UK, Germany, France, etc.) 7 - 10 Business Days
Asia (Japan, Singapore, etc.) 5 - 8 Business Days
Rest of the World 10 - 15 Business Days
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Please note: While we aim for 7-day delivery to major regions, actual times may vary slightly due to local customs processing or seasonal carrier volume.

4. Order Tracking

A tracking number will be provided in your shipping confirmation email. You can monitor your package's journey through our website or via major global tracking platforms (e.g., 17track.net). Please allow 24-48 hours for the tracking information to update after dispatch.

5. Customs, Duties, and Taxes

Pingequa is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Shipping Address Accuracy

It is the customer's responsibility to provide a correct and complete shipping address. To maintain our 3-day dispatch goal, we process orders quickly. Please contact us immediately at support@pingequa.com if you need to correct your address before the item is shipped.