FAQ

Answers to common questions about PINGEQUA RF, Wi-Fi and modular expansion boards.

Orders & Shipping

How long does shipping take?

Shipping time depends on your destination, selected shipping method and local customs processing. Tracking information will be provided when your order is fulfilled.

Do you ship internationally?

Yes. PINGEQUA supports international shipping where available. Delivery time and import requirements vary by country or region.

Are taxes or import duties included?

Yes for the United States, Canada, the European Union and the United Kingdom — import duties and taxes are included in the price you pay at checkout, and there is nothing further to pay on delivery. For other destinations we normally ship duty-paid as well, but a small number of countries may still apply local import charges; contact support@pingequa.com if that happens with your order.

Payments & Security

What payment methods do you accept, and is checkout secure?

We accept major credit and debit cards and other checkout options shown at payment. All payments are processed through encrypted, PCI-compliant payment providers — PINGEQUA never sees or stores your full card details.

Will my billing information be shared or sold?

No. Billing and payment details are used only to process your order and are handled according to our Privacy Policy. We do not sell customer payment data.

Compatibility

Is the host device included?

No. Flipper Zero, M5Stack Cardputer, M5StickC and other host devices are not included unless the product page clearly says otherwise.

How do I know whether a module fits my device?

Please check the compatibility section on the product page and the related support guide before ordering. Some modules are designed only for a specific device version, such as Cardputer ADV, StickC Plus or Flipper Zero GPIO layouts.

What should I include when asking for compatibility help?

Please send the product model, your host device version, firmware version and clear photos of the connector or installation position.

Setup & Firmware

Where can I find setup guides?

Product-specific setup guides are available from the Support or Wiki pages. Many products require correct firmware, pin settings or app files before use.

Why is my RF module not detected?

Common causes include wrong firmware version, incorrect GPIO orientation, missing pin configuration, unsupported host device, wrong physical switch position or an app that uses fixed pin definitions.

Should I update firmware before testing?

In most cases, yes. For Bruce, Momentum or other compatible firmware environments, use a recent stable or recommended build. Some products may require a specific app file or configuration such as brucePins.conf.

Responsible Use

What are these products intended for?

PINGEQUA products are intended for authorized testing, learning, hardware development and lab research. Always follow local laws and only test systems, devices or networks you own or have permission to use.

Can I use these modules for unauthorized activity?

No. PINGEQUA does not support unauthorized access, interference, abuse or unlawful use. Users are responsible for complying with applicable laws and regulations. See our Compliance & Responsible Use page for details.

Support

How do I contact support?

Email us at support@pingequa.com. To help us diagnose faster, include your order number, product model, firmware version, photos of your setup and a clear description of the issue.